Terms of service
Terms of service
Welcome to twoand1. By using our website or completing any purchase, you agree to the following terms. We’ve written them plainly, so you know exactly what to expect from us.
Who we are
twoand1 is an independent online store in Egypt, specializing in digital games, gaming and entertainment subscriptions, and gift cards. We’re not affiliated with any of the publishers or platforms whose products we sell, and we’re not endorsed by them.
Orders and prices
All prices are in Egyptian pounds and include everything you’ll pay, with no extra fees.
We take care to keep prices and product information accurate. If there’s an obvious error in a price or product description, we’ll contact you before delivery so you can choose to complete the order at the correct price, or cancel it for a full refund.
Your order is confirmed once we’ve verified your payment.
Payment
We accept the payment methods available at checkout. We don’t send any product before we’ve verified your payment.
Delivery
We send your purchase by WhatsApp or email after your order is confirmed.
Make sure you enter a correct phone number and email address. They’re the only way we can deliver your order.
In rare cases, delivery may be delayed for reasons outside our control. If that happens, we’ll let you know right away.
About our products
Games arrive either as a digital code you redeem on your account, or as an activated account with the game on it, as shown on each product page.
Before you order, make sure you choose the right platform and edition for your device.
Some products are tied to a specific region. When that’s the case, it’s shown on the product page.
Activated accounts
We create your activated account when you order, in your name. To keep your account working without issues, use it according to the instructions sent with your order, and don’t change its core details or region.
Your responsibility
You’re responsible for keeping the codes and accounts you receive confidential, and for using them according to the terms of their platform.
Limits of our responsibility
Games and services are subject to the terms of the publishers and platforms that provide them, and these may change their content or policies at any time. We’re not responsible for those changes, but we’ll stand by you and help with any issue as far as we can, under our refund and exchange policy.
Refunds and exchanges
All orders are subject to the refund and exchange policy published on our website.
Trademarks
All game names, logos, and trademarks shown belong to their respective owners, and are used only to identify products.
Changes to these terms
We may update these terms from time to time. The version published on our website at the time of purchase applies.
Governing law
These terms are governed by the laws of the Arab Republic of Egypt, including Consumer Protection Law No. 181 of 2018.
Contact us
The twoand1 team is here for you around the clock:
• WhatsApp: +20 102 728 3570
• Email: twooannd1@gmail.com
• Or through our social accounts below.