Refund policy

Refund and exchange policy

At twoand1, we want every purchase to arrive exactly as you expected. And because everything we offer is digital, each product has its own clear, simple policy.

How your purchase arrives
Games arrive in one of two ways, depending on the platform you play on:
• A digital code you redeem on your own account.
• Or an activated account with the game on it, ready to play as soon as you sign in.
Each product page shows how it’s delivered before you place your order.

Before delivery
You can cancel your order for a full refund any time before it reaches you. If you chose the wrong platform or edition, let us know before delivery and we’ll change your order at no cost.

Games
Digital codes: Once you receive your code, the sale is final. By their nature, digital codes can’t be returned once revealed. If a code doesn’t work for a reason that isn’t on your end, we’ll send you a replacement code or a full refund.
Activated accounts: Every account is tested and ready when it reaches you. If you have any trouble signing in, we’ll fix it right away, by replacing the account or refunding you, as long as the account’s details and region are as we delivered them.

Gaming subscriptions
Xbox Game Pass, PlayStation Plus, Nintendo Switch Online, EA Play, and more.
A subscription is final once it’s activated. If it stops working during its term for a reason that isn’t on your end, we’ll reactivate it or extend it by the remaining time, or refund you for that time.

Entertainment subscriptions
Netflix, Disney+, Prime Video, Apple TV+, OSN+, and more.
A subscription is final once it’s activated. If it stops working during its term for a reason that isn’t on your end, we’ll reactivate it or extend it by the remaining time, or refund you for that time.

Gift cards
Once you receive the card, the sale is final. If it doesn’t work for a reason that isn’t on your end, we’ll send you a replacement card or a full refund.

Pre-orders
You can cancel a pre-order for a full refund any time before the game is released and delivered.

If a code or card doesn’t work
Let us know within 48 hours of receiving it, and include a screenshot or a short recording of the error message. We’ll look into it and get back to you with a solution as soon as possible.

Updates from publishers
Publishers keep developing their games, and may add, change, or remove content after release. These changes are outside our control and aren’t grounds for a refund. But if a game stops working entirely on its platform, contact us and we’ll find you a solution.

How you’re refunded
We refund you using the same payment method you used, within 7 business days of approval.

We’re always here
The twoand1 team is here for you around the clock. Reach us however suits you:
• WhatsApp: +20 102 728 3570
• Email: twooannd1@gmail.com
• Or through our social accounts below.